Privacy Policy

Effective Date: July 11, 2025

Thank you for choosing the products and services provided by Beijing Linglingjiu Technology Co., Ltd. (Address: No. 47-3, Dongguan Village, Gongchen Subdistrict, Fangshan District, Beijing) (Product/Service Name: heartvale). This Privacy Policy (“Policy”) explains in detail how we collect, use, store, and share your personal information when you use our products or services, as well as the rights you may exercise with respect to your information.

If you are a minor under the age of 18, you should read and agree to this Policy together with your parents or other legal guardians before using our products. If you are under the age of 14, your legal guardian must read and consent to this Policy on your behalf prior to use.

Contents

I. Introduction

II. How We Collect and Use Your Personal Information

III. How We Share, Transfer, and Disclose Your Personal Information

IV. Use of Cookies and Similar Technologies

V. Storage and Protection of Your Personal Information

VI. Your Rights to Manage Personal Information

VII. Protection of Minors

VIII. Contact Us

IX. Dispute Resolution

I. Introduction

1. Before using our products and/or services, please carefully read and fully understand the content of this Privacy Policy, and ensure that you begin using our services only after fully understanding and agreeing to its terms. By using or continuing to use our products/services, you agree to the collection, use, and processing of your information in accordance with this Privacy Policy.
2. We may revise this Privacy Policy from time to time in accordance with applicable laws, regulations, or business needs. When changes occur, we will present the updated content to you through prominent notifications, push messages, or other messages after the version is updated.
3. You should understand that we will collect, use, process, and store your personal information under this Privacy Policy only if you confirm and agree to this Privacy Policy. You have the right to refuse consent; however, please note that refusing may prevent you from fully or continuously using the relevant services and features, or may prevent you from achieving the intended service outcomes.
4. We do not use your information to provide personalized recommendations.

II. How We Collect and Use Your Personal Information

1. Account and Password
   1. Mobile Number Registration: If you register for our products using your mobile phone number, you will need to provide your phone number and a verification code. Refusal to provide the aforementioned personal information may prevent successful registration. Please understand that the match between your phone number and verification code constitutes sensitive personal information. We collect this information in compliance with applicable laws and regulations. Refusing to provide such information may result in your inability to register an account or use certain product features, so please consider carefully before choosing whether to provide it.
   2. Third-Party Account Registration: If you log in using a third-party account (such as Apple ID), we will obtain information from that account based on your authorization, including username, nickname, avatar, gender, regional information, and identity verification information. We collect this information solely to provide login services, protect your account security, and prevent security risks. If you refuse to authorize such information, you will be unable to use a third-party account to log in to our platform, but this will not affect your ability to use other products and services we provide.
2. Personal Account Information. You may also choose, depending on the specific features of this product, to provide a nickname, avatar, or other profile information to complete your account details. This type of account information will be displayed on your personal profile page to enhance your social experience. You may decide whether to provide and display such information. We will not associate or process this information in connection with your personal identity.
3. Device Information. We collect information about your hardware device, including device model, screen width and height, software version, operating system and version, IP address, location, mobile network information, device ID, device manufacturer, device model, carrier, IMEI/Android ID/IDFA/OPENUDID/GUID, SIM card, and IMSI information. This information is used to generate a unique identifier for you within the platform. It is also used for data analysis, statistical purposes, and to determine whether you are logging in from other devices, in order to prevent cheating, unauthorized programs, device tampering, or account theft.
4. Transaction Information. We collect information regarding your orders and transactions to determine transaction status and provide relevant support in case of disputes.
5. Complaints, Appeals, or Inquiries. When you submit a complaint, appeal, or inquiry, for the security of your account and our system, we may require you to provide account information to verify your identity by matching it with your previously submitted personal information. In addition, to facilitate communication or assist you in resolving issues, we may request your name, phone number, and other contact information. We also collect the content of your communications with us, including text, images, audio, video, and call records. This information is collected to investigate facts and help resolve your issues. If you refuse to provide the requested information, we may be unable to provide timely feedback on your complaint, appeal, or inquiry.
6. Album Function. When you use the image upload feature, we collect the images you voluntarily provide. With your consent, we may also access your phone’s photo album to facilitate image uploads. By uploading images, you authorize us to access, obtain, collect, and use this personal information. However, unless you delete your personal information in accordance with applicable laws, revoking your consent will not affect the processing and storage of your personal information that was conducted based on your prior authorization.
7. Geolocation. When you enable your device’s location services and post content, we may collect your geolocation information, including your time zone, based on the location-based features. This information is used to deliver relevant content to you at appropriate times according to your time zone. You can stop the collection of your geolocation information at any time by disabling location services. Refusing to provide this information will only prevent you from using this specific feature and will not affect your ability to use other functions of the product and/or services. You can enable or disable this permission at any time through your device settings.
8. You understand and agree that we may collect and use your personal information without obtaining your prior consent in the following circumstances:
   1. When it is necessary to fulfill statutory duties or legal obligations;
   2. When it is necessary to respond to public health emergencies or to protect the life, health, or property of individuals in urgent situations;
   3. When processing personal information that is voluntarily disclosed by the individual or otherwise lawfully made public, within a reasonable scope under applicable laws and regulations;
   4. When necessary to conclude or perform a contract to which you are a party;
   5. Other circumstances as stipulated by laws and regulations.

III. How We Share, Transfer, and Disclose Your Personal Information

1. Sharing. We value the protection of your personal information. Your personal information is an essential basis and component for providing you with our products and/or services. Generally, we do not share your personal information with any company, organization, or individual, except in the following circumstances:
   1. When we have obtained your explicit prior authorization or consent;
   2. When sharing your personal information is required by applicable laws and regulations, legal procedures, government mandates, or judicial rulings;
   3. When it is necessary, within the scope permitted by law, to protect the interests, property, or safety of ourselves, our users, or the public from harm, by providing your personal information to a third party;
   4. Your personal information may be shared among our affiliated companies. We only share the personal information that is necessary, and such sharing is also bound by the purposes stated in this Privacy Policy. If an affiliated company intends to change the purpose of processing your personal information, we will obtain your authorization and consent again.

Within the scope permitted by laws and regulations, and to provide you with more comprehensive and high-quality products and services, we may integrate SDKs from our partners. With your consent to this Privacy Policy, we may share certain personal information with our partners to provide better customer service and user experience. If you refuse to allow our partners to collect the personal information necessary to provide their services, you may be unable to use these third-party services on our platform. The third-party plugin/SDK information we integrate is as follows:sdk列表

The collection and processing of information by the aforementioned service providers are governed by their own privacy policies and are not subject to this Privacy Policy. To ensure the maximum security of your information, we recommend that you review the privacy policies of any third-party SDK services before using them. To protect your legal rights, if you identify any risks with these SDKs or similar applications, we recommend that you immediately cease the relevant operations and contact us promptly.

1. We may share your personal information externally in accordance with applicable laws and regulations, or as required by mandatory government orders or authorities.
2. Transfer. We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
   1. With your explicit consent, we may transfer your personal information to other parties;
   2. Transfer in Connection with Mergers, Acquisitions, or Bankruptcy. In the event of a merger, acquisition, or bankruptcy, if the transfer involves personal information, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require that company or organization to obtain your authorization and consent again.
3. Disclosure. We will only publicly disclose your personal information under the following circumstances:
   1. With your explicit consent;
   2. When directly related to national security or defense security;
   3. When directly related to public safety, public health, or significant public interests;
   4. As required by law, in connection with criminal investigations, prosecution, trial, and enforcement of judgments;
   5. To protect the life, property, or other significant legitimate rights and interests of the personal information subject or other individuals;
   6. When the personal information subject voluntarily discloses their personal information to the public;
   7. When personal information is collected from publicly disclosed sources, such as legitimate news reports, government disclosures, and other lawful channels.

IV. Use of Cookies and Similar Technologies

1. When you use our products and/or services, we may use cookies and similar technologies to collect some of your personal information, including your browsing information and login details. The purpose of collecting this information through cookies and similar technologies is to improve our products and services.
2. If you do not wish for us to use cookies and similar technologies to collect and use your information, you can manage or (partially/fully) reject cookies and/or similar technologies through your browser settings, provided that your browser supports this functionality. You may also delete the cookies and/or similar technologies stored on your computer, mobile device, or other devices, thereby preventing us from fully or partially tracking your personal information. For detailed instructions on how to change your browser settings, please refer to the relevant settings page of your browser. You understand and acknowledge that some of our products and/or services can only be provided by using cookies or similar technologies. If you reject or delete them, you may not be able to use certain products and/or services properly or receive the best service experience, and this may also affect the protection of your information and the security of your account.

V. Storage and Protection of Your Personal Information

1. Information Storage
   1. Storage Location: In accordance with applicable laws and regulations, we will store the personal information we collect about you only within the territory of the People’s Republic of China.
   2. Storage Period: We will retain your personal information only for the period necessary to fulfill the purposes of providing products and services to you, and for the shortest time required. After this retention period expires, we will delete or anonymize your personal information. However, under the following circumstances, we may change the storage period of your personal information to comply with legal requirements:
      1. To comply with applicable laws and regulations;
      2. To comply with court judgments, rulings, or other legal procedures;
      3. To comply with the requirements of relevant government agencies or legally authorized organizations;
      4. When we have reason to believe it is necessary to comply with legal and regulatory requirements;
      5. To execute relevant service agreements or this Privacy Policy, to maintain public interest, or to reasonably protect the personal and property safety, or other legitimate rights and interests of our suppliers, ourselves, our affiliated companies, other users, or employees.
2. Information Protection
   1. We have implemented a data classification and grading system based on the sensitivity and type of data. Access control measures are enforced based on classification results, including user permissions, usage scenario permissions, authorization permissions, and graded approval mechanisms. For personal information stored beyond the retention period, we will delete your personal information.
   2. During storage, we apply irreversible encryption, isolated storage, and take measures such as data masking during display and download. For transmission, we use dedicated lines, encrypted transmission, and key and data media isolation technologies to ensure the security of your personal information.
   3. We employ audit mechanisms to comprehensively review and control the effectiveness of the privacy policy, related regulations, and data security.
   4. To address risks such as personal information leakage, damage, and loss, we have established various systems and defined standards for classifying and grading security incidents and vulnerabilities, along with corresponding response procedures. We have a dedicated emergency response team for security incidents. In the unfortunate event of a personal information security incident, we will promptly inform you as required by laws and regulations, providing the following: the basic situation and potential impact of the security event, the actions we have taken or will take, suggestions for you to prevent and mitigate risks, and remedial measures for you. We will notify you through emails, letters, phone calls, push notifications, etc. If it is not feasible to notify each individual, we will publish a notice using reasonable and effective methods. We will also proactively report the handling of personal information security incidents to regulatory authorities as required.
   5. If you have any questions regarding our personal information protection practices, you can inquire using the contact information provided at the end of this agreement so that we can take appropriate measures.
   6. In the event that our products or services cease operation, we will notify you through methods such as push notifications and announcements, and delete or anonymize your personal information within a reasonable period.

VI. Your Rights to Manage Personal Information

1. You have the right to access your personal information.
2. Except for exceptions specified by laws and regulations, you can access and view your personal information by logging into your account and using the following channels:
3. (1) In the "Profile" section, you can view account information, including account ID and avatar;
4. (2) For information proactively collected by customer service, such as device properties (including hardware model, operating system version, device configuration, unique device identifier, IMEI, network device MAC address), you can inquire by sending an email to (mitsui589@gmail.com).
5. You have the right to correct or modify your personal information.
6. If you find that the personal information you have provided to us is incorrect, incomplete, or outdated, you can correct or modify your personal information within our products and/or services.
7. We provide you with the option to directly correct or modify certain personal information through the relevant function pages of our product.
8. For example, you can modify your avatar. The correction/modification path within our client is: "Profile" → Click Avatar → Select Avatar.
9. In general, you can directly correct or modify the content you have posted and browse or modify the information you have submitted at any time.
10. However, for security and identity verification reasons, you may not be able to modify certain initial registration information (such as real-name authentication information) that you submitted during registration. If you need to modify such information, you can submit a correction request by calling our customer service, sending an email, or contacting our online customer service. We will review the issue within 15 business days and respond promptly after verifying your identity.
11. You have the right to delete your personal information.
    1. For certain personal information, such as posts you have made, you can directly delete it. However, please understand that your nickname or avatar serves as your online identity, and deletion is not supported. If you choose to cancel your account, this information will be deleted.
    2. You can delete your account via the following path: Profile → Settings → Delete Account Guide
    3. When you delete your personal information, device information and other data associated with your account will also be deleted.
    4. Additionally, under the following circumstances, you can request the deletion of your personal information through our online customer service:
    5. - If we process personal information in violation of laws and regulations;
    6. - If we collect or use your personal information without obtaining your consent;
    7. - If we process personal information in violation of our agreement with you;
    8. - If you no longer use our products or services;
    9. - If we no longer provide products or services to you.
12. You have the right to withdraw your consent to the processing of personal information
    1. If you are using an Android device, you may disable access to your photo album through “Settings → Permission Management → Storage.” If you are using an iOS device, you may disable access to your photo album through “Settings → Privacy → Photos.”
    2. If you are using an Android device, you may disable microphone access through “Settings → Permission Management → Microphone.” If you are using an iOS device, you may disable microphone access through “Settings → Privacy → Microphone.”
    3. If you are using an Android device, you may disable camera access through “Settings → Permission Management → Camera.” If you are using an iOS device, you may disable camera access through “Settings → Privacy → Camera.”
    4. If you are using an Android device, you may disable location access through “Settings → Permission Management → Location.” If you are using an iOS device, you may disable location access through “Settings → Privacy → Location Services.”
    5. You understand that once you withdraw your authorization from third-party platforms, we may be unable to continue providing certain features and/or services corresponding to the withdrawn authorization. However, your decision to withdraw consent will not affect any processing of your personal information that was conducted based on your prior authorization.
    6. If you have any questions regarding the handling of your personal information, you may contact us using the contact information disclosed in the “Contact Us” section of this Privacy Policy.
13. Account Cancellation

You may cancel your account through the account deletion path or by contacting our customer service email. You acknowledge that account cancellation is an irreversible operation, and you are responsible for backing up any information and data associated with your account before initiating cancellation, and ensuring that all services related to the account have been properly handled prior to the operation.

You acknowledge and agree that cancelling your account does not exempt or reduce any responsibilities or liabilities arising from your account activities prior to the cancellation. If, during the cancellation process, your account is subject to a complaint by others, an investigation by government authorities, or is involved in litigation or arbitration proceedings, we may independently terminate the cancellation process without obtaining your further consent.

You also understand and agree that, before the personal information under your account is deleted or anonymized, we require a reasonable period of time to review and process such information in order to fully protect your lawful rights and interests as well as those of other users. Therefore, the deletion or anonymization of personal information under your account may be subject to a certain delay.

VII. Protection of Minors

1. Minors must obtain the consent of their guardians before using our products and/or services. If you are a minor, you should read this Privacy Policy together with your guardian before using our products and/or services, and you should only use our products and/or services or submit personal information under the explicit consent and guidance of your guardian. We protect the personal information of minors in accordance with applicable laws and regulations, and we will collect, use, or disclose minors’ personal information only when permitted by law, with explicit guardian consent, or when necessary to protect your rights and interests.
2. If you are the guardian of a minor and have any questions regarding the personal information of the minor under your guardianship, you may contact us using the information provided in the “Contact Us” section of this Privacy Policy.
3. Before children under the age of 14 use our products, both the minor and their guardian should carefully read our specially formulated Children’s Privacy Policy. Children under the age of 14 may use our products only after their guardian has provided consent to the Children’s Privacy Policy.

VIII. Contact Us

1. If you have any questions about the content of this Privacy Policy, or if you have any inquiries or complaints related to privacy protection encountered while using our services, you may contact us via online customer service or by email at mitsui589@gmail.com.
2. We will respond to your comments or suggestions as soon as possible within 15 days after verifying your user identity, or within the period required by applicable laws and regulations. In addition, you understand and acknowledge that we may be unable to respond to your request under the following circumstances involving personal information:
   1. The request is related to national security or national defense security;
   2. The request is related to public security, public health, or major public interests;
   3. The request is related to criminal investigation, prosecution, or trial;
   4. There is sufficient evidence showing that you have malicious intent or are abusing your rights;
   5. Responding to your request would cause serious damage to your or another individual’s or organization’s legitimate rights and interests;
   6. The request involves trade secrets;
   7. Other circumstances prescribed by laws and regulations.

IX. Dispute Resolution

1. The interpretation of this Privacy Policy and the resolution of any disputes arising from it shall be governed by the laws of the People’s Republic of China. Any dispute arising from this Privacy Policy or from our handling of your personal information shall be subject to the jurisdiction of the People’s Court of Dongcheng District, Beijing.
2. If you believe that our handling of your personal information has infringed upon your lawful rights and interests, you may also choose to report the matter to the relevant government authorities.
3. The headings of this Privacy Policy are provided solely for convenience and ease of reading, and shall not affect the meaning or interpretation of any provisions herein.

Beijing Linglingjiu Technology Co., Ltd.